At SkyHill Travels & Tours, we understand that travel plans can change—and we’re here to help. This Refund & Cancellation Policy outlines how cancellations, changes, and refunds are handled across our services.
SkyHill operates through both in-house and third-party service providers (airlines, embassies, accommodation partners, hospitals, etc.). Therefore, cancellation policies may vary by service type and provider terms.
If you need to cancel a service, notify us as early as possible through:
Email: skyhilltravelstour@gmail.com
Phone: +2348113830307
Once your visa application has been submitted to an embassy or consulate, no refund is possible, regardless of outcome.
If you cancel before submission, up to 50% of the processing fee may be refunded (admin fees deducted).
Refunds depend on airline/hotel policy. Some bookings are non-refundable or partially refundable.
Administrative fees will be charged for processing cancellations.
If cancelled 14 days or more before departure: Up to 70% refund
7–13 days: Up to 30% refund
Less than 7 days: No refund
No-shows or missed departures: Strictly non-refundable
Hospital deposits and medical bookings are subject to individual hospital policies.
If travel or surgery is postponed for medical/emergency reasons, rescheduling may be allowed with minimal penalty.
Visa-related medical cancellations follow embassy rules.
Consultation fees are non-refundable once sessions are held.
Processing fees may be refunded within 7 days of payment, only if no documentation has been submitted on your behalf.
In rare cases where SkyHill cancels a service due to unforeseen events (e.g., embassy closure, travel bans, provider issues), clients will be:
✅ Notified promptly
✅ Offered a full refund or alternate service
✅ Supported with rebooking at no extra charge (where applicable)
We allow changes to bookings where provider policies permit. Rescheduling fees may apply depending on:
Airline/hotel rules
Service type
Lead time before travel
Tip: Early notification gives you more flexibility.
Approved refunds will be processed within 10–15 business days to your original payment method.
Delays may occur if third-party providers (e.g., airlines, embassies) are involved.
Our policy complies with:
Nigerian Consumer Protection Framework (FCCPC)
Nigerian Data Protection Regulation (NDPR)
EU Consumer Protection Laws (for EU residents)
All refund or cancellation requests must be sent in writing with full documentation to:
Email: skyhilltravelstour@gmail.com
At SkyHill, we’re committed to being fair, transparent, and supportive. We’ll always do our best to protect your plans and peace of mind—while staying aligned with international policies and service provider rules.
